Scheduling: Your cleans will be carried out either every 4 or every 8 weeks, however, your clean may be re-planned for holidays etc and the exact day or week may vary.

Appointments: We pride ourselves on being regular and reliable and your respect for this is appreciated too. All jobs are scheduled the day before, so if for any reason your clean can’t go ahead you need to reply to your appointment message the same day. The day of the appointment or once your clean has begun is too late for to schedule alternative work and we reserve the right to charge you full price for the clean if you do not provide sufficient notice.

Accessing Your Property: Access must be available on the day. If we can’t access your property we will clean as many windows as possible and charge accordingly. Repeated failure to provide access will result in the following decision being made at our discretion: Either your full payment will be charged and/or your service will be cancelled without further warning.

Payments: Can be made via bank transfer, cash or cheque.  Customers will be invoiced once the window clean has been completed with payment details. 

Clean Guarantee: Your cleans are guaranteed for 24 hours regardless of weather conditions – if you have any issues, please get in touch asap.

Ending Your Service: You can cancel at any time by providing 28 days notice by email or text message. If your next clean isn’t scheduled within this time your cancellation will be immediate. If it falls before your 28 day note period your appointment will go ahead and will be terminated once your final payment has been received.

Insurance: Fully insured up to £5 million in the event we may be liable for any damage to your property as a result of my service or equipment. This is underwritten and arranged by Simply Business. If you require our policy number, please ask.