FAQ
HOW FREQUENTLY SHOULD MY WINDOWS BE CLEANED?
The answer is entirely up to you. We offer fixed cleans at a 4 or 8 weekly service for residential properties – our recommendation is for a bimonthly clean. One-off cleans can also be provided. For commercial cleaning and contracted work we offer a wider range of frequency.
CAN MY WINDOWS STILL BE CLEANED TO A HIGH STANDARD IN BAD WEATHER?
Yes, they can! The pure water cleaning system is still effective in the rain. We’re so confident in our service that if you’re not entirely satisfied with your clean, we will come back within 24 hours notice free of charge.
HOW DO I KNOW WHEN YOU’RE GOING TO ARRIVE?
Priding ourselves on customer service, we will send you a complimentary email, text or phone call the evening before we are due to come.
HOW SHOULD I MAKE PAYMENT?
The choice is yours! Once your clean is completed we will leave our payment card with you, detailing methods of payment. These include cash, cheque or bank transfer. Some clients have even set up direct debits for their regular cleans.
WHAT SHOULD I DO IF I AM NOT SATISFIED WITH THE CLEAN?
On the extremely rare occasion you are not satisfied with our standard of work, we will return promptly with a free clean if notified within 24 hours.
DO YOU OFFER ANY PROMOTIONS?
We regularly post offers on our Facebook and Instagram accounts – so be sure to follow us to keep up to date with the latest incentives.